Shipping policy

Last updated: 28 August 2026

UK Delivery

Fine-Art Print and Framed Portrait orders include free standard UK delivery.

International Delivery

International delivery is available for Fine-Art Print and Framed Portrait orders.

Shipping charges vary by destination and will be shown at checkout.

Delivery times vary depending on the destination and local delivery services. Any delivery estimate provided is indicative and may be affected by customs, local carriers or other circumstances outside our reasonable control.

Customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country.

Delivery Time

UK orders are typically delivered within 3–4 working days after portrait approval.

Your portrait is not sent to production until you have chosen and approved your preferred portrait.

International delivery times vary by destination.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control. If there is a significant delay with your order, we will contact you where reasonably possible.

Packaging

Fine-Art Prints are carefully wrapped and are typically rolled in a sturdy protective tube for delivery.

Framed Portraits are securely protected and boxed for delivery.

Delivery Address

Please make sure the delivery address provided when placing your order is accurate.

If you notice an error, contact us at info@victorianportrait.com as soon as possible.

We will make reasonable efforts to update the address, but changes may not be possible once your order has entered production or been dispatched.

Lost or Undelivered Orders

If your order does not arrive, please contact info@victorianportrait.com so that we can investigate the delivery.

Where an order is confirmed as lost in transit, we will arrange a replacement at no additional cost.

Nothing in this section affects any statutory rights you may have where goods are not delivered within the required or agreed time.

Damaged Deliveries

If your Fine-Art Print or Framed Portrait arrives damaged, please contact info@victorianportrait.com as soon as reasonably possible.

Please include your order details and photographs of the product and packaging where possible so that we can investigate the issue promptly.

We will arrange an appropriate remedy in accordance with your legal rights and our Refund Policy.

Your statutory consumer rights are unaffected.