Frequently Asked Questions

Choose your preferred format and size, upload your photographs, receive three portrait previews, then review and approve the portrait you would love us to print.

Fine-Art Print and Framed Portrait.

Yes. You can order a portrait using photographs that you own or have permission to use.

We currently focus on single-pet portraits so that each commission can be carefully managed and consistently finished.

You must upload at least one photograph and can upload up to six. Where possible, we encourage you to provide more than one clear image, especially if different photographs show useful details such as markings, colouring or facial features.

Clear, reasonably close photographs with natural or even lighting work best. Avoid heavy filters, strong blur, very dark images or photographs where important features are hidden.

We review every submission before creating your previews and will contact you if a clearer or additional photograph is needed.

We aim to send your three portrait previews within 48 hours once we have suitable photographs of your pet.

Each set of three previews is individually developed from your photographs and carefully considered before it is presented to you. We therefore take a curated approach rather than working through rounds of revisions. You can choose the portrait that feels right for you, and if none of the three does, you will receive a full refund.

If none of the three previews feels right, tell us that you do not wish to continue and you will receive a full refund.

Nothing is sent to print until you have chosen and approved your preferred portrait.

UK orders are typically delivered within 3–4 working days after portrait approval. International delivery times vary depending on the destination.

Fine-Art Prints are carefully wrapped and rolled in a sturdy protective tube. Framed Portraits are securely protected and boxed for delivery.

Yes. Standard UK delivery is free on all Fine-Art Print and Framed Portrait orders.

Yes. International delivery is available for Fine-Art Print and Framed Portrait orders. Shipping charges vary by destination and are shown at checkout.

Please contact us as soon as possible and send photographs showing the issue. We can arrange a replacement at no additional cost. If you have a statutory right to reject the item, you can instead request a full refund.

If your order is confirmed as lost in transit, please contact us and we will arrange a replacement at no additional cost. Your statutory rights are unaffected.

Because every VictorianPortrait is created specifically for your pet and produced to your chosen format and size, we cannot accept returns or offer refunds simply because you change your mind once your order has been produced. This does not affect your statutory rights if your order is faulty, damaged or not as described.